Error guide
Code overview
Quick answer — Asko E23 and E23.1: the door is closed and will not unlock. Covers WM85.1 and WM75.B.
Door unlock error: the door is closed but cannot be unlocked.
Model note: ASKO reuses codes across series and model years, so E23 / E23.1 may mean something different on another appliance or generation. Confirm against your model’s documentation and record the full model number before acting.
- Error code: E23 / E23.1
- Appliance: Washer
An E23 or E23.1 message on an Asko WM85.1 or WM75.B means the door unlock failed: the door is closed, but the washer cannot unlock it.
What the manual says
Turn off the washing machine, then turn it back on. If the code comes back, call a service technician. The instructions for use also point you to the chapter on manual door opening, which explains how to open the door when it stays shut.
Close relatives of this code
- E22 is the matching problem for locking.
- E24 is another unlocking door error.
- E2 is the WM85.1 door lock error.
Asko washer repair in Los Angeles
In Los Angeles, (310) 651-7716 is the number for Asko washer repair. Be ready with the code, your model number and the power cycle you tried. More on washing machine repair follows the link.
Source: ASKO WM85.1 US/CA Instructions for Use (12-17); ASKO WM75.B US/CA Instructions for Use (04-18)
Safety first
Important safety warning
Do not attempt repairs involving electrical components, gas, water lines, refrigerant or sealed systems. Unplug the appliance if it is safe to reach the outlet, and leave internal diagnostics to a qualified technician.
References
Sources & references
Book a repair
Tell us about your ASKO we’ll take it from there
Share your model and that you are seeing E23 / E23.1 — we’ll confirm an appointment. Prefer to talk? Call us and we’ll help right away.
Booking request
Request your repair
Fields marked with * are required.